A little help along the way.

Contact Memento

Email support@mementotcg.com for questions, feedback, or help. This address also handles privacy inquiries.

Please share a brief description of what you need. Include only information relevant to your question; never send passwords, sign-in codes, or payment details.

Available on iPhone

Memento TCG is now available on the App Store. Download the app to start your collection. Optional Pro subscriptions are managed in the app.

Privacy questions

Read our Privacy Policy and Terms of Use for the app, website and support.

Camera and diagnostic choices

Before the first camera upload, choose whether Memento may send card crops to Scrydex for recognition. This covers both inventory scanning and Quick Search. You can decline and use manual search and adding instead.

In Memento Settings, use Camera processing and Scanner diagnostics separately. Diagnostics are optional and off by default. Turning them off does not change scan allowances. At age 13, the parent must permit a purpose before the collector can turn it on.

To withdraw, turn the relevant control off. If a save is not confirmed, the current device keeps processing off and retains the withdrawal for retry. Use Retry and confirm it is saved before relying on the change on another device or after reinstalling. Already submitted requests cannot be recalled; withdrawing does not itself delete earlier records. Contact support if saving continues to fail. iPhone camera permission is a separate device setting.

Age and parent approval

Complete the age check before ordinary account access. Memento does not ask for your date of birth or region. Under-13 access is blocked; age 13 requires parental approval, and ages 14 and older have no parent settings in this flow. Contact support if your age information needs correction.

1. At age 13, share the app's parent request code with your parent or legal guardian. The request expires after 24 hours; Memento does not automatically send an email.
2. The parent opens Parent approval in Memento, enters the code, and uses their own sign-in with a verified provider contact. They confirm adult status and parental authority, then approve or decline. This does not create a collector account for them.
3. Camera recognition and scanner diagnostics are separate optional parent choices, off by default. If permitted, the collector still chooses whether to turn each on. Save the approval reference for later management.

To withdraw, open Parent approval → Manage a previous approval, enter the saved approval reference and use the same parent sign-in. Withdrawal restricts ordinary account access and processing, including after relaunch, while preserving recovery, account deletion and Apple subscription management. It does not itself delete collecting records or cancel Apple billing. Contact support if you lose the reference or cannot complete withdrawal.

Delete your account

1. In the app, open Settings → Account → Delete Account. If suspended, use Delete Account on the suspension notice.
2. Read the consequences and explicitly confirm permanent deletion. Ordinary deletion uses your current signed-in session and does not require another Apple, Google or Discord sign-in.
3. Once the server accepts the request, the initiating device clears the account and returns to sign-in. Cleanup continues on the server. If acceptance is uncertain or fails, follow the app's recovery message rather than assuming deletion finished.

Deletion removes your personal collecting data, profile and image, cards/history, Binders, goals, Mementos, Room and revisions, relationships/activity, notifications/devices, scanner, age-admission and privacy-choice records and both private and published collections you created. Active subscriptions, Favorites and Room references to those creator collections are removed. Other collectors retain their own cards, history and independent accomplishments with neutral unavailable historical references. Shared catalog, artwork and pricing remain.

We attempt a completion email after required cleanup if an address is available. Delivery is not guaranteed; missing or unreachable email does not block deletion. Returning to sign-in on the initiating device can also show a completion alert through its private receipt. Uninstalling, losing the device or losing that receipt can remove this confirmation route. There is no deletion-status page.

You do not have to contact support, cancel a subscription or export data before ordinary deletion. If you cannot access your account or the deletion control fails, contact support for assistance. Minimum deletion/recovery records have the specific retention periods in the Privacy Policy; deletion is not instantaneous physical erasure from every provider backup or recipient device.

Scan allowances and plan changes

The Terms describe Free and Pro allowances. The app shows your balance and next reset. Account-anniversary and annual-plan monthly dates use UTC, clamp to the last day of shorter months and return to the original anniversary when possible.

Unused scans do not roll over. Changing plans or returning to Free does not create a fresh Free allowance. Upgrading to paid Pro starts its verified paid period. Monthly-to-annual and annual-to-monthly changes are scheduled by Apple for renewal; the current plan remains until the new period is verified. Check Apple's confirmation and the app's scheduled-change information. A pending purchase does not establish paid access.

Reviewing alternative matches or correcting printing/grading details does not charge the same recognition again. Already scanned cards can still be saved after reaching the cap; manual search and adding remain available. Short-term request limits may protect service availability.

When Pro expires, the Room returns to the Memento Archive background and the Pro badge is removed. Renewed Pro restores editing of retained creator collections. See the Terms for Binder and publication effects.

Paid access after account deletion

A new account starts empty, even if you use the same Apple, Google or Discord identity. Deleted personal data is not restored.

If you still have eligible paid access, contact support within 30 days from accepted deletion. Recovery requires fresh proof of continuity with the original linked sign-in provider and verification of a current Apple purchase. Support reviews one destination account; following approval, use Restore Purchases. Recovery is not automatic, does not transfer access to multiple accounts and does not cancel Apple billing. Support will guide you through the app's verification steps; do not email passwords or sign-in tokens. This recovery process is separate from ordinary deletion, which needs no fresh provider sign-in.

Privacy requests

For access, correction, deletion, consent withdrawal or other privacy concerns, email support@mementotcg.com. Explain your request and include enough information to locate your account. See Privacy requests and young collectors for rights and verification information.